Your call center’s building, equipment, and emergency backup systems directly affect service reliability. Our facility is engineered to help maintain communications during severe weather, power outages, and other disruptions.

After two major storms affected St. Louis in 2006, we planned a facility designed to remain usable after a major storm or earthquake. Two separate cable routes and an isolated concrete equipment room support continued operation through remote operator stations if the building must be evacuated.

Commercial Power

Our building receives power through an underground feed from a location approximately 150 feet from the substation serving Barnes-Jewish West County Hospital. The substation has dual power feeds and a high restoration priority. It is also less than a mile from one of two power distribution stations.

Backup Generator, On-Site Fuel and UPS

Our on-site backup system includes a 20-kW generator and a 1,000-gallon propane tank. This fuel supply can support critical equipment and air conditioning for approximately 10–15 days without refueling or relying on a natural gas supply. The permanently installed generator starts automatically and powers essential systems, including computers, heating, printers, fax machines, air conditioning, and kitchen equipment. A double-conversion uninterruptible power supply (UPS) provides surge protection and keeps equipment running while the generator starts.

Our Building

Completed in 2007, our building was constructed to the Essential Facilities Structural Engineering Standards used for hospitals, police stations, and fire stations at that time. Its design supports continued operation following many types of disasters.

Read the engineer’s letter.

Data Security and Reliability

Our computer room and critical equipment are located underground in a separate reinforced-concrete room secured by a locked, fire-rated steel door. Two internet connections enter opposite ends of the building and can support backup telephone service. The AT&T connection uses fiber from a SONET ring connected to a point of presence (POP) serving essential government facilities. This POP does not depend on downtown St. Louis fiber hubs.

Our operators are trained to work remotely when severe weather or other events prevent travel. This allows service to continue using the computer room and one working internet connection. Redundant servers and firewalls provide additional protection against interruptions.

Firewall Security

We have used our firewall system since 2001. We regularly assess it with two external vulnerability-scanning tools and review monthly reports of attempted access to our systems.

Read the letter from O’Connor Insurance.

These measures help us maintain dependable communications when your business needs them most.