Our virtual receptionist services offer a practical alternative to handling every call in-house.

While some businesses need an on-site receptionist, others can benefit from professional answering support. Our systems help agents handle calls and messages efficiently, using procedures tailored to your organization.

Reduce the time spent training staff in telephone etiquette, active listening, and scheduling. Our services also help you manage staffing costs and avoid purchasing additional telephone equipment.

Keep your sales team and employees focused on their work. We handle incoming calls and messages and transfer priority calls to the appropriate person.

Our virtual phone system provides voice, fax, voicemail, and extension features without requiring you to purchase a traditional office telephone system.

Our virtual phone system can be used for the following:

• Call answering by our live agent, your own receptionist or an automated receptionist
• Call forwarding and transferring
• Announcements or voicemail
• Multi-party phone conferencing
• Ad tracking and call analysis (Call Strategies Service)
• Virtual fax services (fax to email)
• Reverse 911 or broadcast notification
• Call recording services
• Cell phone services

After-hours call handling and daytime communications affect your entire business. Digital recordings and detailed logs let you review caller information, call outcomes, and other useful details. These records help resolve questions and support accountability.

Our project manager will assess your needs and budget, then recommend a suitable combination of services. Options include:

• 24/7 full-time or part-time live operator answering services
• Automated attendant with live operator backup
• Internet appointment scheduling
• Call routing and transfer services
• Announcement and voicemail services
• Virtual fax services (fax to email)