We Make Your Life Easier.

Benefits

• Detailed Call Logs

  We maintain second-by-second call logs for two to three months, including information about which party disconnected first. Messages are stored electronically for four to five years. In one case, we retrieved a three-year-old message for a national home healthcare client that needed it for a medical matter.

• Access Call Recordings

  Calls are logged or recorded and retained for at least 60 days. When a question arises, we can retrieve an MP3 recording for playback or email delivery. This helps you review the conversation directly and reduces uncertainty. We were the first call center in St. Louis and one of the first three nationwide to use call logging.

• Caller ID Documentation

  Caller ID information is automatically added to message records, helping you identify callers even when they do not leave a message.

• Measure Advertising Results

  Our Call Strategies service shows when calls arrive, which advertisements generate them, and how quickly they are answered. Caller ID analysis helps distinguish prospective customers from repeat callers, vendors, and personal contacts. We also filter many misdials, hang-ups, wrong numbers, and telemarketing calls.

  Use the resulting prospect lists and reports to evaluate campaigns on dedicated advertising numbers or your main office line.