$2 Million Cyber Liability Insurance Policy

Business Centers maintains a $2 million cyber liability insurance policy as part of our approach to managing data security risks. Coverage is subject to the policy’s terms and conditions.

Our approach combines staff training, documented business practices, detailed records, and off-site message storage.

TLS Encryption for Email

When your email server supports TLS encryption, we can send messages and summary reports by email. Our IT department can assess the connection and help identify configuration issues. Both incoming and outgoing email settings matter when exchanging protected health information (PHI).

Secure Message Delivery App

We recommend secure messaging applications for medical personnel. They support timely, two-way communication without requiring staff to call in to retrieve each message. When a recipient reads a message, a read receipt records its delivery in our system. If the message remains unread beyond your organization’s specified interval, we contact the designated on-call staff member by phone.

Supported applications include Mediprocity, TigerText, AMS Connect, AMTELCO’s miSecure Messages, and Spectrum Secure. Contact us to discuss your preferred platform and integration requirements.

For clients using standard text messaging, we remove PHI from the message. These notifications serve as basic alerts rather than a channel for sharing patient information.

Business Associate Agreements

We require a business associate agreement (BAA) with clients whose accounts involve PHI. Clients may use our agreement or submit their own for review by our compliance officer. The agreement defines the responsibilities of the covered entity and Business Centers as the business associate.

Emergency Operations and Contingency Planning

Plan for communication continuity if your facility becomes unavailable.

A contingency plan should address how your organization will maintain essential functions during a disruption. We work with clients to establish call handling and escalation procedures that support their continuity plans.

We can arrange 24/7 telephone coverage while your team works to restore normal operations. Our facility and backup systems support this service as part of a broader business continuity plan.

Telephone Service Redundancy

Our telephone provider uses redundant switching systems in two cities. We also maintain redundant internet connections and can provide emergency numbers in another city to support continued access during a service disruption.