We Make Your Life Easier.
Save valuable personnel from frustration and job burnout
Constant phone interruptions often frustrate, distract and increase the overall stress of your most valuable personnel. We eliminate this inefficiency and stress by handling your calls professionally and affordably.
You can trust our professional agents with your important communication
The best way to improve answering service quality is to motivate and retain quality personnel. Our average full-time call center agent has worked with us for 13 years. That means an experienced and familiar voice will be there to answer your calls and questions!
Only qualified agents will handle your calls
Once hired, our agents are extensively trained and only handle calls for accounts on which they have been trained. We also direct calls by skill level, and incentivize our agents to provide the highest quality answering services each time they pick up the phone. The numbers speak for themselves… our average customer stays with our call center for over 11 years!
State-of-the-art software provides client information so agents sound knowledgeable
Our call center utilizes SQL databases that automatically change information, provide timed reminders and other features. This helps reduce the most common errors, and significantly improves the speed and accuracy of call handling and dispatching.
Access sophisticated phone system and voicemail features
Businesses that use our Executive and CSR Services gain access to an extremely flexible and sophisticated phone system that includes dictation controls, call transfer, time of day programming (allowing you to turn off notifications during night) and more.
For instance, we can send you a text message with caller ID and name information even if the caller hangs up without leaving a message! This service can also be combined with live receptionist backup or other services.
Affordable order taking and help desk services
We can take online orders, provide help desk services and still transfer out of the ordinary calls to your office or another location… all at a reasonable cost!
Your information is secure with us
Client confidentiality was our priority long before it was popular or required by HIPAA. We have protected client information for over 20 years with client file shredding and employee agreements. All personnel over the last 20 years have signed agreements to protect both our information and all associated client information.
Our agents are trained and certified on HIPAA compliance with an industry online package. We have a clear policy that the use or disclosure of any client information outside of the office is immediate grounds for termination.